EI 4 Change

Emotional intelligence describes an individual’s capacity to understand and control their own emotions, and to recognise and manage those of others.  Emotional intelligence is a key component in a person being effective and productive.  Good understanding of emotional intelligence gives an indication of how well people understand and manage their emotions, how well they interpret and deal with the emotions of others and how they use this knowledge to manage relationships.

Emotional intelligence makes the difference between good and great leaders.  The key to great leadership is managing the emotional environment of the organisation by working with and through people empowering rather than directing.   Great leaders have an exceptional awareness of themselves and understand very clearly the impact their behaviour has on other people.  Good emotional intelligence starts with self awareness.  Once people develop such awareness they will be able to recognise and read emotions in other people enabling them to manage the emotional climate more appropriately.

Emotional intelligence embraces, and draws from numerous other branches of behavioural, emotional and communication theories, such as NLP (Neuro-Linguistic Programming), transactional analysis, and Gestalt.  By developing emotional intelligence within the five facets people can become more productive and successful at what they do.  Time is saved enhancing team productivity as misunderstandings do not readily occur.

Developing robust emotional understanding ensures a more proactive, rather than reactive, personal development path. and is known to reduce stress for individuals and organisations.  Additional benefits are a decrease in conflict and improvments in mutual understanding, as well as increases in stability, continuity and harmony.